Contact information is a vital component to a company’s business page. It is a basic, important element that allows customers to reach you. It gives them a sense of confidence to trust and patronize your business knowing they have access to people who can help or assist them in case they have concerns or queries.
But truth be told this is not the case anymore, gone are the times when businesses happily welcome phone calls from their customers. Now most prefer to handle orders or issues online in order to avoid having to talk to their customers. When it comes to huge corporations who already have thousands of customers, their customers are made to jumps through numerous pages on their websites in order to get to a phone number, if any.
Some of The Biggest Providers
Take for example two of the biggest cable providers in the US, which are AT&T and Comcast. Their customers are made to click through a series of links on their website only to be prompted to answer questions in order to solve their problem themselves. This is the wonder and peril of “troubleshooting”. But kudos to them because in lieu of the missing phone numbers and emails you get access to a very comprehensive FAQ (frequently asked questions) to help you out. And wait there’s more, do not be surprised to find out that the same is true for huge computer companies such as Apple and Dell.
Huge oil companies are not any different. The same issues are true for Exxon/Mobil. You will not find a contact number anywhere in their webpage. Instead their customers are made to fill out a contact form but they will have to accept Exxon’s terms and conditions, which is an enormous document no one will read. Shell on the other hand thankfully has a decent contact page but the mystery is to find the link buried deep in the page’s footer.
But lo and behold Chevron. Only they has the most easy to find contact information, the only problem is getting someone to respond. Sky website will also ask you to click through a lot of links before you can find the right contact number to call.
Companies Don’t Make it Easy
If we really think and ponder about it, we will probably come to the conclusion that for these big companies, giving customers access to reach them is something they don’t really want. Let’s face it the only companies who lists their contact information on their homepages for everyone to see and are very responsive to queries are those who want to sell you something.
And the reason for these shenanigans? Companies do not want their customers to call them – easily. The reason is most likely because phone calls costs them money. They will have to pay customer service people to respond to the calls, maintain equipment and offices, not to mention the cost of toll free calls. It’s wiser to subject customers through a maze of questions hoping they find the answer to their concerns or just gives up trying.
Companies would prefer their customers to contact them in some other way. Nowadays, some are using social media and though it is sometimes a useful method of contact, phone support cannot be really replaced and with good reason. It allows personal information to be shared more safely and it is the fastest way to get help. As compared to sending an email or posting to social media wherein a response can take some time, if at all any, calling a customer service number ensures that your concerns does not go unnoticed.
That is why hidden contact number info site is here for you. Hidden contact info site is your easy access to big company’s customer service numbers. Contact details are readily available for you, anytime anywhere!